Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello.luxira@outlook.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged or if you received the wrong item. Send us your order number and a photo, and we will make it right.

Non-returnable items
We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order.

Refunds
We will let you know once we've received and inspected your return, and whether the refund was approved. If approved, you'll be refunded on your original payment method within 10 business days. Your bank or card company may need some extra time to post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello.luxira@outlook.com.